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Giant Lincoln & Tugby Returns Policy

Any item (apart from nutrition products) can be returned to us within 28 days of purchase, given the item has not been used or fitted, and is returned in its original packaging with valid proof of purchase.

Online purchases can be returned either in store at Giant Lincoln or returned to us via post.

Returns address:

Giant Store Lincoln
Doddington Hall

Customer Returns Form

If you wish to cancel, return or exchange an order please print and complete the returns form below. Place the form inside your return package along with your receipt.

Return Terms & Conditions

Items must be returned in their original packaging and be unused. Refunds will be issued once the products have been received and inspected.

Click & Collect customers: should you decide your item is not right for you, it can be exchanged or refunded straight away in store, or you still have up to 28 days to return it if you take the item away.

If the items we have sent you are faulty, damaged or not as we described, we will cover any associated re-delivery/return postage costs.

Refunds will be processed using the same method of payment used for the original purchase.

We are unable to offer a refund without a valid receipt.

Please see the Terms & Conditions page for full guidance.
Returns PDF